General Terms and Conditions and Customer Information

1. scope of application / contractual partner
These General Terms and Conditions and customer information apply to all contracts that customers conclude with PLATOK via our online shop at www.platok.ch

The contractual partner of the customer is PLATOK.CH, Badhausstrasse 31, 3063 - Ittigen.

2. conclusion of contract, language of contract, correction of input errors
The presentation of the products in the online shop does not represent a legally binding offer, but an invitation to you to make us a binding offer. You can submit this offer by placing the desired items in the virtual shopping basket (click on the "Add to shopping basket" and "Add to shopping basket" button) and sending the items placed in the shopping basket (click on the "Buy now" button) to us. Upon receipt of your order in the online shop, you will automatically receive an e-mail documenting your submitted offer (order). This e-mail merely confirms that we have received the order; a contract is not yet concluded.
An effective contract is only concluded when we accept your offer by requesting payment after placing the order, by sending an order confirmation by e-mail or by delivering the goods within five days.

The contract is concluded exclusively in German.

Before sending your order by clicking on the button "buy now" we will show you an overview of your shopping cart, from which you can see the essential characteristics of the goods, the prices of the goods, shipping costs, the total price and the delivery date. You can correct input errors before sending your order using the technical means provided in the online shop and using the usual functions of your keyboard/mouse. You can also cancel the process at any time by closing the browser window. By clicking the "buy now" button, you have placed a binding order (offer); input errors can no longer be corrected afterwards.

3. delivery / prices / shipping costs
For orders placed via this online shop, we only deliver within Switzerland.

Delivery will be made by Swiss Post. If possible, delivery will be made personally to your delivery address. If no person is found, the package can also be placed in the mailbox, if this is possible due to the size of the package.

In addition to the stated prices, shipping costs will apply.

The shipping costs for postage and packaging of CHF 6.90 are shown in the order process. The shipping costs for the delivery must be paid by the customer in case of a return.

4. terms of payment
You have the choice between the following payment methods:

Credit Card (VISA / MasterCard)
Your credit card will be charged when the ordered goods are dispatched.


You pay directly via your PayPal account. After selecting this payment method in the shopping cart you will be forwarded to PayPal and release your order. The PayPal account will be debited immediately.

payment in advance

If you choose "prepayment" as payment, you will receive an order confirmation with our bank details and the invoice amount following your order. You transfer the invoice amount and as soon as we receive it, your order will be processed and shipped.

5 Retention of title
Until complete payment the delivered goods remain the property of PLATOK.CH.

6. right of return for consumers
If the contract is a consumer contract (consumer contracts are contracts for services of normal consumption intended for the personal or family use of the consumer and not in connection with the professional or commercial activity of the consumer), the following right of return applies to the consumer:

You have the right to return the goods within twenty-one days without giving reasons. The return deadline is met if the goods are handed over to Swiss Post or another shipping company for return on the last day.

If you make use of your right of return, we will have all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us).

We will use the same means of payment for the repayment as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for such repayment. We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.

They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

7. return address
Please return the goods to us: PLATOK.CH, Badhausstrasse 31, 3063-Ittigen.